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Employee engagement

Two women and a man at a desk with a laptop.

Employee engagement is one of the most important indicators in work satisfaction. For us it is important that employees can influence their work, be enthusiastic about the organisation, have a sense of belonging, and have flexibility around schedules and location.

To encourage all Swedbank employees to grow, to understand how we are doing and how well we perceive and deliver on the bank’s strategically important areas, we run regular employee surveys. Our aim is to track our progress, and trigger changed behaviour in our everyday work and to encourage a continuous dialogue and open feedback culture.

Our employee survey People Pulse

  • People Pulse is our Group-wide employee survey which is sent to all employees three times per year.
  • Content varies depending on the period of the year, and the survey contains questions related to both engagement and strategically important areas.
  • All managers have the responsibility to go through, follow up and work with the results with their teams.

We follow up engagement regularly

  • Regular People Pulse engagement questions focus on collaboration, influence on work, and feeling valued.
  • We monitor the extent to which employees recommend us as an employer through eNPS.
  • Our goal is to have Engagement Index >= 80 throughout Swedbank.

Employee engagement in numbers

As an employer we are proud of all our employees and their engagement at work. Overall, at Swedbank we have a high level of engagement: 85. The survey result indicates that our employees feel good at work.

EE index is measured on a scale of 0-100. It is the calculated average of nine questions related to engagement.

EE index per country Q4 2023

Estonia 88
Latvia 87
Lithuania 90
Sweden 83

EE index per gender Q4 2022

Male 84
Female 86

EE index per manager/employee Q4 2022

Manager 88
Employee 85

EE index per length of service Q4 2022

Less than 1 year 86
1 < 2 years 83
2 < 5 years 83
5 < 10 years 85
10 < 20 years 87
20 and more years 88

EE index per age group Q4 2022

Less than 20 years 83
20 < 30 years 84
30 < 40 years 84
40 < 50 years 86
50 < 60 years 86
60 and more years 86