Swedbank started as a social movement in 1820, giving ordinary people the opportunity to save for a better future. Our social commitment lives on to this day. Responsible marketing is a natural part of our commitment to sustainability.
As one of the largest banks in the Nordic and Baltic countries, we have great opportunities to influence society in a more sustainable direction. We are not just about making money grow, but also people, good ideas, initiatives and businesses.
Responsible marketing is a natural part of our commitment to sustainability. We are a bank for the many. That should also be reflected in our marketing.
- We strive for people with different backgrounds, origin and ages to be represented.
- We avoid showing stereotypical gender roles.
- We do not advertise to children and do not appear in media channels that are specifically aimed at children. When children appear in our marketing, it is done of their own free will and in a responsible manner.
- The production of our marketing is done in a safe and secure way. We produce in the most sustainable way possible and work with agencies who live up to our requirements.
Diversity and inclusion
We strive to be a leader in gender equality, diversity and inclusion. We apply an absolute zero-tolerance against discrimination, harassment, sexual harassment and bullying. Swedbank wants to create a climate where gender equality and diversity are self-evident parts of the organization and where differences are used actively to create business benefits.
Consequently, agencies and other external partners we cooperate with for our marketing, are expected to meet requirements such as zero-tolerance towards discrimination and display proactive efforts towards diversity and equality.
Our marketing should mirror the diversity of our customers and the markets in which we operate. We make sure not to reinforce any negative stereotypes, but rather break them.
We do not place advertisement in media aimed directly at children. Online we never target people under 18 years and when possible, we aim for users who are logged in, for example when advertising on news websites.
When children take part in our campaigns it is important that they do so of their own free will. If children participate in a film or a photo shoot, we always have a Swedbank representative on set to ensure the safety of the children.
The brand's safety
We put a lot of effort in enabling positive change in society, so obviously we do not want to place our advertising on platforms or next to content that is inappropriate.
This is why we take special care to avoid inappropriate context for our marketing, not least online. For programmatic online advertising we use whitelisting and make direct agreements with publicists to lower the risk of domain spoofing, bot traffic and other types of fraud.
In social media we stay away from formats that does not offer possibility for whitelisting, such as in-stream videos, instant articles and audience network. On Youtube we use the highest level of brand safety control.
Meeting customers and partners directly, at networking events, conferences and other types of events, is an important part of our marketing. As a physical manifestation of who we are as a brand and company, it is important for us to organize and carry out our events in a sustainable way.
Our events should be inclusive and located for easy access, everyone who is invited should be able to attend.
It is important that we arrange our events sustainable in all aspects; considering ethical, environmental, financial and social sustainability. For example we try to support the local community by hiring local event staff and sourcing food and drinks from local suppliers. And to be environmentally sustainable events, we use digital rather than printed material and in a great extent serve organic food on recyclable plates and cutlery.
Despite the shift to digital, some of our marketing still comes in physical form. When doing so, we try to reduce our environmental footprint as far as possible.
For example, when producing giveaways and point of sales material, we focus on quality that lasts longer and we make sure the products are produced in environmentally friendly materials.
We are also working on reducing postal volumes dramatically over the next few years. Instead of printed marketing materials, we will use digital channels and keep physical mail to a very minimum. The majority of our marketing materials and send outs will be digital in the future.
We always try to communicate our products and services as easy and straight forward as possible. We do not leave out essential information or provide ambiguous or incomprehensible information about an offer, product or service that we are advertising.
As far as possible, we refrain from using small print. If we include a calculation example, we make it as clear, concise and transparent as possible. We are also open about effective interest rate and home loans, without hidden extras in small print.
Should a customer be rejected, for example if credit is denied, we always explain the reasons. If such a decision is based on data derived from external database, such as credit reports, we give a notification about that.