Diversity and inclusion
Swedbank's aim is to set an example on issues involving customer relations, business ethics and responsibility for important social concerns such as gender equality and diversity.
Employees
Employee value and strong performance are created through opportunities for development, professional leaders and an inspiring work environment. The emphasis is also on creating a work-life balance, so that our employees enjoy their work.
Committed, competent employees are the key to building value-added relationships and developing services that meet our customers’ needs. To help our employees address future challenges, we have focused on three key areas:
- Skills development – lays the groundwork for competitive offerings
- High engagement – for increased customer satisfaction and new business
- Professional leaders – to develop employees and our customer relations
Focus areas
To meet future customer needs, we will continue to emphasise skills development, create opportunities for internal mobility, and promote diversity and gender equality. We will invest in employee development, simplify internal communication, and conduct quarterly follow-ups with the goal of strengthening employee engagement.
Climate change has been in focus the last years with a mandatory training for all employees in Swedbank and a more in-depth mandatory training on the impact of climate change on financial services for all those who meet customers as well as their support functions. Furthermore, a detailed course has been set up for everyone who participates in scenario analyses based on the TCFD recommendations.
Our managers will adopt a values-based approach to leadership, where coaching is critical in order to lead employees successfully and effectively through change and development.