Engaged, competent employees are the key to building value added relationships and developing services that meet our customers’ needs. To help our employees address future challenges, we have focused on three key areas:
- Skills development – lays the groundwork for competitive offerings
- High engagement – for increased customer satisfaction and new business
- Professional leaders – develop employees and our customer relations
To meet future customer needs, we will continue to emphasise skills development, create opportunities for internal mobility and promote diversity and gender equality. We will invest in employee development, simplify internal communication and conduct quarterly follow-ups with the goal of strengthening employee engagement. Our managers will adopt a values-based approach to leadership, where coaching is critical to successfully and effectively lead employees through change and development.
Equality and diversity
Swedbank's aim is to set an example on issues involving customer relations, business ethics and responsibility for important social concerns such as gender equality and diversity.